Accessibility statement

TU is committed to making its website accessible in accordance with ‘Royal Decree 1112/2018 of 7 September, on accessibility of websites and mobile applications in the public sector’.

This accessibility statement applies to the website https://www.tu.com/

Compliance status

Following the self-assessment carried out, it has been determined that the TU website is partially compliant with Royal Decree 1112/2018 of 7 September, due to the non-compliance of the aspects indicated below.

Inaccessible content

The content listed below is not accessible for the following reasons:

Non-compliance with RD 1112/2018:

• The aspects on which work is being carried out to achieve full compliance are described below (referencing the applicable requirements of UNE-EN 301549:2022 in brackets). On the pages of https://www.tu.com/ there are some cases where the following non-compliances occur:
• There are pages with images or significant non-text content without alternative text (1.1.1)
• Some pre-recorded videos on the website do not have audio description, transcription or alternative means (1.2.3 and 1.2.5)
• There is inappropriate use of heading elements (<h1>-<h6>) (1.3.1) and on some pages there are empty headings, so the screen reader cannot convey anything to the user (2.4.6)
• Tags are missing in form elements provided by third parties (cookie banner) (1.3.1)
• Some ARIA roles are missing the required secondary roles or their description, or there are incorrectly related ARIA elements (1.3.1)
• There is no full native semantic labelling on the page (1.3.1)
• In some cases, the navigation and reading order is not logical (1.3.2)
• The website does not support vertical orientation on desktop (1.3.4)
• In some cases, such as links, colour is the only method used to convey critical information (in the case of links, which is interactive text that links to other content) (1.4.1)
• In some cases, there is insufficient contrast between the foreground and background (1.4.3 and 1.4.11)
• In some isolated cases, images are used to represent textual content (1.4.5).
• Sometimes content that is displayed when the cursor is hovered over or receives focus cannot be dismissed (1.4.13 and 2.1.2)
• There are pages where keyboard navigation is not fully operational and/or accessible to all components (2.1.1).
• There may be some videos with movement lasting more than 5 seconds that cannot be stopped, paused or paused (2.2.2).
• It may not be easy to skip blocks and/or access the main content of the page (2.4.1).
• Some pages are missing titles (2.4.2)
• Some links have been found to have inadequate descriptions or undefined functionality (2.4.4 and 4.1.2)
• On some pages, it is not clear which element is receiving focus or an invisible element is being focused (2.4.7)
• There is no mobile alternative to certain pointer gestures, such as scrolling (vertical or horizontal) (2.5.1)
• There are elements where the visible text that acts as its label does not match its accessible name (2.5.3)
• On occasion, interactive areas do not have a minimum surface area of 24x24 (2.5.8)
• There are attributes that do not match their roles. Elements that do not have accessible names have also been detected. (4.1.2)
• Some pages contain malformed code errors (9.4.1.1) and user interface elements that are not recognisable by assistive tools (9.4.1.2)

Disproportionate load: Not applicable.

Content not covered by applicable legislation:

• There may be third-party content that is not developed in this unit or under its control, such as images, interactive maps, videos, documents, players, etc.
• Parts or all of the website may be created with WordPress, so due to updates or changes to the systems, not all generated or auto-generated content may comply with all accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 09/06/2025

The method used to prepare the statement was a self-assessment carried out by the company itself.

Last review of the statement: 09/06/2025

Comments and contact details

You can communicate any accessibility requirements (Article 10.2.a of Royal Decree 1112/2018, of 7 September), such as:

• Report any possible non-compliance by this website.
• Report other difficulties in accessing the content.
• Make any other queries or suggestions for improvement regarding the accessibility of the website.

Through the following channels:

• Email: soporte@tu.com

In accordance with Article 10.2.b of RD 1112/2018, you can also submit:

• A complaint regarding compliance with the requirements of RD 1112/2018.
• A request for accessible information regarding:
• Content that is excluded from the scope of application of RD 1112/2018 as established in Article 3, paragraph 4.
• Content that is exempt from compliance with accessibility requirements because it imposes a disproportionate burden.

The request for accessible information must clearly specify the facts, reasons and request that allow it to be considered a reasonable and legitimate request.

Communications will be received and processed by the company's management, as the unit responsible for the content of this website.

Optional content

The version of this website currently visible is dated 09/06/2025, when the accessibility level in force at that time was reviewed.

From that date onwards, partial reviews of new or modified web content are carried out on a daily basis, both of the templates and of the final pages and documents published, in order to ensure compliance with the accessibility requirements of Standard UNE-EN 301549:2022, taking into account the exceptions of Royal Decree 1112/2018, of 7 September.

Among others, the following measures are adopted to facilitate accessibility:

• Use of alternative text in images.
• Headings are labelled according to a logical structure.
• Links provide details of the function or destination of the hyperlink.
• Forms have attributes that facilitate accessibility.
• Use of W3C standards: XHTML 1.0, CSS 3.0, WAI AA.
• Pop-up windows are avoided.
• Moving graphics and flashing images are avoided and, in situations where their use is essential, the necessary functionalities are provided to stop the movement.
• The use of colour to give meaning to content is avoided.
• Colour tones that have been previously validated in the text-to-background contrast algorithms for WCAG 2.1 are used.

In addition, content is continuously audited and reviewed to facilitate interpretation and improve navigation on the website.