Question 1

When will TU services no longer be available?

Accepted Answer

The official end date for TU Latch is 30 September 2025. From that point onwards, it will no longer be possible to access or use the service.

Question 2

Will TU Latch for Business continue to work in my applications after the service is discontinued?

Accepted Answer

After the discontinuation date, active integrations will no longer function, as the servers and APIs will no longer be available. The copilot services, latches, and mobile app will also no longer be available. We recommend planning ahead for the safe deactivation or replacement of the service before the Termination Date.

Question 3

Will TU Latch for Business still be available for new installations or integrations?

Accepted Answer

No. As of the Termination Date, Latch will not be available for new installations or integration into new environments.

Question 4

Will I still be able to access the Latch Developer Portal?

Accepted Answer

Access will be available until the Termination Date. After this date, the platform will be permanently unavailable.

Question 5

What about the tokens and API keys I have configured?

Accepted Answer

All keys, tokens, and credentials associated with Latch will be automatically revoked on the service termination date.

Question 6

How can I manually deactivate TU Latch in my applications?

Accepted Answer

We recommend notifying your customers and removing the Latch integration from your digital service before the Termination Date. If you need assistance, you can write to us at soporte@tu.com until the Termination Date.

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