Question 1

When will TU Latch services no longer be available?

Accepted Answer

The official end date for TU Latch is September 30, 2025. After that date, you will no longer be able to access or use the service.

Question 2

What will happen to my TOTP access after the service end date?

Accepted Answer

From the Service Termination Date onwards, you will no longer be able to access the TOTP codes stored in Latch. It is therefore essential that you export your access details to another authentication application before that date, so that you can continue to access your services as normal.

Exporting your access details is a simple process that you can do directly from the Latch application, in the “Export” section.

Question 3

How can I export TOTPs codes from Latch?

Accepted Answer

You can export your TOTP codes directly from the Latch mobile app, quickly and easily, and then import them into your preferred authentication app. Just follow these steps: 1. Open the Latch app and go to Settings. 2. Select the option “Export TOTPs to another authenticator.” 3. Select the TOTP codes you want to export. 4. A PDF file with the corresponding QR codes will be generated. 5. Open your new authentication app and scan the QR codes to add them manually. If you prefer, you can consult this step-by-step guide. Exporting your codes will only take a few minutes and will allow you to maintain secure access to all your services.

Question 4

What will happen to the Latches I have in use after the End Date?

Accepted Answer

After the Latch termination date, it will no longer be possible to use Pestillos. We recommend contacting the support team for the application protected with Latch for more information.

Question 5

What happens if I haven't used all of my Secure browsing copilot balance?

Accepted Answer

You can still use this feature until September 30, 2025. If applicable, we will pro-rata refund any unused amount to the same payment method you originally used.

Thank you for letting us protect your digital security