Question 1

When will TU Wallet services no longer be available?

Accepted Answer

The official end date for TU Wallet is October 15, 2025. After that date, you will no longer be able to access or use the service.

Question 2

I want to close my account. What should I do?

Accepted Answer

Access your TU Wallet settings, where you'll find the "Delete Account" section.

Before you can delete your account, you must withdraw all your funds from TU Wallet. You can withdraw your funds via bank transfer (in euros) or via cryptocurrency transfer to our technology partner, Bit2me Wallet.

Question 3

How can I withdraw my funds?

Accepted Answer

If you want to withdraw your funds and receive them in your bank account, just follow these steps:
• Go to the “Balances” section in the app to convert all your cryptocurrencies into euros.
• Once you have converted your balance, you can withdraw your money to the bank account linked to the app. Go to the “Euros” pocket, click on “Withdraw balance” and follow the instructions. It's that simple.

Please note that this process may take a few hours to appear in your bank account.

Remember that you can only deposit and withdraw money to accounts whose holder is the same as the holder of your TU Wallet account and you will need a minimum balance of €10 to make the transfer

Question 4

How to send your cryptocurrencies to Bit2Me Wallet, our technology partner?

Accepted Answer

If you don't yet have a Bit2Me Wallet account to send your cryptocurrencies to, you can create one here. If you already have a Bit2Me Wallet account, simply contact the Bit2Me support team by sending an email with the subject "Transfer TUWallet Account" to support@bit2me.com

Question 5

How can I obtain my tax report for my income tax return?

Accepted Answer

Accessing your tax report with all the details of the transactions carried out with crypto assets in TU Wallet is very easy. Our partner Bit2Me will send you all the information you need about the transactions made from TU Wallet. Just send them your query through any of the channels provided (WhatsApp, ticket with response within 24-48 hours, or phone call), which you will find at the following link: https://bit2me.com/es/soporte Remember to include your name, ID number, and email address/phone number associated with the account in your query so that they can process your request as quickly as possible.

Question 6

Will TU Wallet continue to function after discontinuation?

Accepted Answer

No, TU Wallet and its support service will cease to operate on October 15, 2025. If you have funds in the app and don't withdraw them before October 15, you won't be able to recover them directly through TU Wallet. After that date, you can contact Bit2Me.

Question 7

Need help before closing?

Accepted Answer

You can write to us at support@tu.com or use the contact form. Include your name, ID, and email/phone number linked to your account so we can process your request as quickly as possible.

Question 8

What happens to my Bit2me card?

Accepted Answer

The card will stop working on October 15, 2025.

Thank you for letting us be part of your experience in the crypto world