Question 1

What happens to the current warranty of my device purchased on tu.com?

Accepted Answer

The warranty of your device will not be affected. You will be able to continue enjoying the warranty of your device purchased on tu.com during the validity period (3 years for new devices and 2 years for reconditioned devices). To request it, you just have to fill out this form.

Question 2

Why does tu.com no longer market devices?

Accepted Answer

The transition to this new era is due to tu.com changing ownership and ceasing to be a project of Telefónica Móviles España, S.A.U., to become part of Telefónica Innovación Digital, S.L.U., a business unit that develops cutting-edge digital products and services.

Question 3

If you no longer sell mobile phones, what is tu.com now?

Accepted Answer

Now, tu.com is an innovation platform where you can find innovative and disruptive digital products and services from Telefónica Innovación Digital that will bring real value to your day-to-day life or to your company.

Question 4

What products and services will I find in the new tu.com?

Accepted Answer

For now, the new TU is the digital hub for Telefónica Innovación Digital's products: Latch, Metashield, Gallery, Wallet, VerifAI, Quantum Encryption and Quantum Drop.

Gradually, we will expand the offering and evolve the platform to become a leading technology hub, where all these solutions can be offered and promoted in a unified way across any country.

Question 5

What is Telefónica Innovación Digital?

Accepted Answer

Telefónica Innovación Digital S.L.U. is a subsidiary of Telefónica born in November 2023 focused on the creation and development of technology.

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