What do I need to start using TU Wallet? To activate TU Wallet, download the app and register with your email, password, and phone number. Then, verify your identity through Bit2Me's KYC process. This process can take between 24 and 48 hours. What information do I need to verify my identity in TU Wallet? You will need to provide your full name, email address, postal address, date of birth, phone number, identity document (country, type, and number), photos of the document, and a selfie. Is it necessary to validate my email address and phone number? Yes, it is necessary to validate both your email and phone number during the registration process to ensure the authenticity of the account and comply with regulations. I'm having trouble authenticating in the app. What can I do? Contact us through the form in the "Contact Us" section and provide details about the issue. The app doesn't allow me to upload photos for identity verification. What should I do? Make sure to take the photo in a well-lit area and ensure that the document is clearly visible and in focus. I want to close my account. What should I do? You need a minimum balance of €10 to withdraw it. Load the minimum balance, withdraw it, and then close the account.